Frequently Asked Questions

  • We arrive with a clean, organized, and professional toolkit tailored for specialized art installation. To begin, we invite you to provide an overview of the project and specify the intended locations for each piece. From there, we consult on placement, arrangement, and optimal hanging heights. Should any items possess unique requirements, we will inspect them and recommend the most secure solutions. We take pride in maintaining a tidy workspace with minimal disruption and endeavor to leave the premises in its original state by vacuuming residual dust and returning all furniture to its proper position.

  • If you possess fragile, high-value, or heavy artworks and mirrors, we provide the technical expertise required for a secure installation. With years of experience working alongside museums, galleries, art fairs, and auction houses, we possess an intimate familiarity with diverse mediums and the specialized methods required for their preservation and display. Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • Our extensive experience in both residential and commercial spaces allows us to offer professional guidance on placement, spacing, and visual balance. We make suggestions based on existing décor and furniture, interpreting your personal aesthetic to integrate new pieces seamlessly. While we rely on proven design principles, we also value your intuition and will often present several layout options to ensure the final result feels right to you.

    This curation expertise is available as a standalone consultancy or as part of our comprehensive installation service.

  • Yes. We arrive fully equipped with all necessary tools, professional-grade ladders, and fixings required to complete the installation. You do not need to provide any equipment.

  • Timelines vary by project. A single large, heavy, or complex item may require an hour for meticulous preparation and secure mounting, whereas smaller, lighter pieces can typically be installed at a rate of five to six per hour. Duration is also influenced by wall composition and existing hardware. Upon contact, we can provide a more accurate time estimate based on your specific requirements.

  • We utilize a standardized hourly installation rate based on whether the project requires one or two technicians. Please contact us with your project details for a bespoke estimate.

    Minimum Call-Out: For London-based projects, we charge a minimum fee of £160 + VAT.

    Billing: After an initial two-hour minimum appointment, we bill in 15-minute increments; you only pay for the time spent on-site.

    Travel: Projects outside of London include a standard fuel surcharge, and Call-Out fees are typically higher than in London to cover the travel time.

    Materials: Standard hardware (screws, hooks, plugs, D-rings, etc.) is included. If specialized or premium heavy-duty hanging devices are required, we will advise on the additional cost.

    Disbursements: Any necessary road tolls or parking fees incurred during the visit will be added to the final invoice.

  • While we take every precaution to ensure safe handling, we do not provide insurance covering the intrinsic value of individual artworks. We recommend that clients maintain their own fine art or contents insurance; these policies typically cover third-party handling on the insured premises.

    We carry comprehensive Professional Liability Insurance, which covers accidental damage to property, including walls, flooring, furniture, and utilities (pipes/electrics).

    Please ask us if you have any questions or concerns about insurance.

  • Certainly. We regularly collaborate with artists, collectors, dealers, and galleries to execute high-specification exhibitions. If you are working within a strict timeframe, we can deploy a dedicated team of installers to ensure the project is completed on schedule. We appreciate as much advance notice as possible for exhibition work.

  • Yes, we frequently provide installation services for offices, hotels, restaurants, and public institutions. Please refer to our portfolio for examples of our commercial commissions.

  • While restoration is not within our core service offering, we can provide recommendations for highly-regarded specialists who can assist with repairs and conservation.

  • We do not perform framing in-house, but we can refer you to our network of trusted framing partners who provide high-quality, artisanal work at competitive rates.

  • We offer a collection and delivery service for artworks and mirrors for items up to 1400mm x 2200mm. For oversized items, we can recommend a specialist logistics partner. Please note that goods in transit are not covered by our insurance; we advise ensuring your policy covers items during relocation.

  • For exceptionally large or heavy items that require additional manpower for safe handling, we can scale our team accordingly. We generally require at least one week's notice to coordinate multiple installers.

  • We specialize in the installation of substantial pieces using engineered hardware and reinforced mounting techniques. These projects often require supplementary technicians to ensure safety. Please provide the estimated weight, dimensions, and wall type so we can prepare an accurate technical quotation.

  • We regularly work with other professionals on jobs, including:

    • Interior Designers

    • Property Managers

    • Personal Assistants

    • Builders and Construction companies

    • Architects

    • Property Stylists

  • We provide our professional picture hanging service in all areas of London, including:

    • City of London

    • Barking and Dagenham

    • Barnet

    • Bexley

    • Brent

    • Bromley

    • Camden

    • Croydon

    • Ealing

    • Enfield

    • Greenwich

    • Hackney

    • Hammersmith and Fulham

    • Haringey

    • Harrow

    • Havering

    • Hillingdon

    • Hounslow

    • Islington

    • Kensington and Chelsea

    • Kingston upon Thames

    • Lambeth

    • Lewisham

    • Merton

    • Newham

    • Redbridge

    • Richmond upon Thames

    • Southwark

    • Sutton

    • Tower Hamlets

    • Waltham Forest

    • Wandsworth

    • Westminster

  • We are a London based company but can also attend locations in the home counties.

    Berkshire

    • Slough

    • Reading

    • Bracknell

    • Windsor

    • Maidenhead

    • Wokingham

    Buckinghamshire

    • Aylesbury

    • Beaconsfield

    • Amersham

    • Marlow

    • Chesham

    • Bletchey

    • Buckingham

    • Milton Keynes

    • High Wycombe

    • Chalfont St Giles

    • Great Missenden

    Essex

    • Chelmsford

    • Colchester

    • Harlow

    • Epping

    • Loughton

    • Chigwell

    • Brentwood

    • Braintree

    Hertfordshire

    • Letchworth

    • Welwyn

    • St Albans

    • Hatfield

    • Hitchin

    • Harpenden

    • Bishop's Stortford

    • Ware

    • Potters Bar

    • Berkhamstead

    Kent

    • Maidstone

    • Rochester

    • Tunbridge Wells

    • Canterbury

    • Sevenoaks

    • Penshurst

    • Lamberhurst

    • Tonbridge

    • Edenbridge

    Surrey

    • Guildford

    • Cobham

    • Woking

    • Chertsey

    • Epsom

    • Staines

    • Leatherhead

    • East Molesey

    • Egham

    • Camberley

    • Walton

    Sussex

    • Ditchling

    • Wadhurst

    • Hove

    • Eastbourne

    • Chichester

    • Worthing

    • Burgess Hill

    • Brighton

    • Lewes

    • Southwick

    • Grinstead

    • Petworth

    • Hassocks

      We can provide our services further afield across the UK on request.

  • Item description

    Once a booking is confirmed, we require a minimum of four days (96 hours) notice to cancel or reschedule. Because late changes result in operational losses and lost opportunity costs, the following fees apply:

    96 to 36 hours notice: 50% of the original estimate/quotation.
    Less than 36 hours notice: 100% of the original estimate/quotation.

    Please see our Terms and Conditions for further information.

  • The definition of Art Installation in this context is the hanging or securing of art works that aren't framed pictures or canvases. In galleries and museums the term 'install' for an exhibition covers the moving and handling as well as the hanging of art. For us it is a term that covers art works that have unique or particular requirements for their display as well as large and heavy frame hanging.

  • Initially it is good for us to look at photo's to understand the context of the art work and the intended location. We can also attend your home, office or business location to provide an assessment and a free quotation for the installation of your art work. (We can provide quotations for jobs outside of London subject to a small charge to cover time and expenses)

  • Item descriptionOur London-based service provides on-site expertise to assist with the installation of your art collection. We offer curatorial guidance for both residential and commercial spaces, advising on optimal placement, arrangement, and hanging heights. As professional installers, we ensure every piece—regardless of size—is perfectly level and secure. For galleries or groupings, we utilize precision equipment, including lasers and spirit levels, to guarantee exact alignment and spacing.

  • Our team arrives fully equipped with a professional toolkit tailored for fine art installation. We begin with a walkthrough of your space to review the artworks and intended locations. This allows us to discuss height preferences and address any items requiring specialized hardware. We prioritize a clean working environment, minimizing dust and ensuring all furniture is returned to its original position and any residue is vacuumed before we depart.

  • Item descriptionWe generally recommend positioning the center of the artwork at eye level. This approach establishes a cohesive visual flow throughout the room by maintaining a consistent centerline, even when the dimensions of the pieces vary. Exceptions are typically made for exceptionally large or tall works to maintain architectural balance.

  • Whenever possible, we secure items using two fixed points of contact. This method prevents frames from shifting due to vibrations, drafts, or accidental contact, ensuring your display remains perfectly straight over time.

  • Not necessarily. Depending on the size of your collection, it is often more effective to create curated groupings while leaving "negative space" on other walls. This highlights your key pieces and allows the collection room to breathe and grow.

  • We utilize specialized, height-adjustable ladders designed specifically for staircases and uneven surfaces. For exceptionally high walls or complex architectural voids, we are fully licensed to erect scaffold towers to ensure a safe and precise installation.

  • Yes. We carry a comprehensive range of heavy-duty fixings suited to various wall types. While plasterboard typically has a weight limit of approximately 30kg, we can accommodate much heavier items if wall studs are accessible. For masonry, brick, or concrete walls, weight-bearing capacity is significantly higher.

  • We offer several security solutions to protect artworks in high-traffic or public areas, such as hotels and restaurants. This typically involves the use of spring-lock fixings; we provide you with the necessary key and usage instructions upon installation. We can discuss further bespoke security methods during our consultation.

  • While we do not perform electrical wiring, as this requires a qualified electrician, we can advise on reputable lighting manufacturers and models. Upon request, we are happy to coordinate with a certified electrician to manage the installation alongside our team.

  • Our professional mirror hanging service provides on-site expertise to ensure your mirrors are installed securely and aesthetically. Many clients seek our assistance to eliminate the risks associated with DIY installation, especially regarding safety and wall integrity.

    With extensive experience across various mirror styles and wall types, we provide expert guidance on the most effective hardware for your specific requirements.

  • Our standard rate includes all professional-grade materials and fixings. We utilize a curated selection of high-performance hardware, rigorously tested for reliability on diverse wall surfaces.

    If your mirror requires new hanging points or heavy-duty wire, these are included and installed as part of our standard service. For exceptionally heavy mirrors requiring specialist hardware—such as Z-bars or steel brackets—we provide transparent pricing for these premium fixtures upon assessment.

  • Yes. We carry a specialized range of fixings designed for high-capacity loads. While weight limits for plasterboard typically peak at 30kg, this capacity increases significantly when wall studs are accessible. For masonry (brick or concrete), our weight-bearing capacity is substantially higher, allowing for the secure installation of very large pieces.

  • While many manufacturers include pre-installed wire, it is not always the safest option for larger pieces. For lightweight mirrors, existing wire is often sufficient; however, for larger or heavier items, we recommend hanging directly from fixed points on the frame for maximum stability. We will assess any existing third-party modifications and, if necessary, replace them with superior fixed-point hardware or reinforced wire to ensure long-term safety.

  • The ideal placement depends on the mirror's style and function. For medium-sized mirrors, we generally recommend positioning the center between shoulder and eye level, tailored to the primary user and the room's layout.

    As a rule of thumb, mirrors are often more effective when hung slightly lower than standard artwork. This enhances functionality, maximizes light reflection, and prevents the "ceiling-only" reflection that occurs when a mirror is placed too high.